1. WHO DO I TALK TO AT CAZENOVE+LOYD? Once we have identified which of our three regions of the world you want to visit (which may be only after we have talked to you about when you want to travel, what has prompted you to plan a trip or what kind of experience you are looking for) we will put you through to the person who has the greatest expertise in the kind of holiday you are looking for. So, don’t be surprised that we will start the process by asking you about what you like, what you dream of (and what really turns you off) before we start making suggestions. From experience we find that it’s hugely important for our destination experts to talk at length with each client, preferably directly and not through a PA or intermediary. We call our travel consultants ‘destination experts’ because they know their regions from recent, personal experience and focus 100% on organising travel to their particular region of expertise. So once i have decided, what do you send me? We have a unique, proprietary software programme, which – after our discussion with you – enables us to construct an itinerary of written descriptions, images and maps, all built around you and your specific needs, interests and dates. This itinerary can then be sent to you as a PDF to review at leisure and to send to friends/family to discuss. We can also print the itinerary and mail it to you, so you have a bound hard copy to look at.