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Susie Cazenove and I have known many of the guides with whom we still work in Africa, since we all started in the business in the 1980s. It is these very individual individuals who make a safari special and bring the destination to life for our clients. So, naturally, when we extended our reach beyond Africa+Indian Ocean (to Central+South America and South+South East Asia), we made it our mission to find like-minded individuals in every country.
It's the same with hotels and lodges. The design and location are both supremely important but it's the people who own and run them who make all of the difference. Even when we work with company-run properties we develop a relationship with specific managers and key staff - and that means that our clients tend to be welcomed and looked after in a special way. In fact, it's often thanks to our relationships that we can work with the small, owner-run properties and private lodges and houses at all.
Finally, it's the people in our London office who make it all come together. Unlike most other companies we have distinct teams of experts who focus only on their specific region of the world. This means they can travel extensively and build up first-hand knowledge of their destinations. What's more, we have set up each team so that they have the time to listen and to understand what each client is looking for - as well as the time, knowledge and on-the-ground contacts to design every trip as a one-off.
Lucy Slater who runs the Central+South America team, Alex Townsend who leads the South+South East Asia team and Claire Dicken heads up the Africa+Indian Ocean team all feel passionately that this way is the right way and that beauty is in the detail.
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And small really is beautiful. We are not about being big. If we were big we would lose our ability to look after you as an individual and to add real value to your trip. We are about using our combined knowledge to make something very special happen for each and every client.
Henrietta Loyd was invited to attend the Woman of the Year Lunch at the Guildhall in October 2008. Every woman is individually nominated by a member of the Woman of the Year Nominating Council and is considered a ‘Woman of the Year' because of her special contribution to society or the workplace. www.womenoftheyear.co.uk
“In Henrietta Loyd you won't come across anyone more plugged into the safari scene in Africa”
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