Head of Department | Latin America + the Caribbean

     

    CAZENOVE+LOYD

    For more than 25 years, cazenove+loyd has designed extraordinary tailor-made itineraries, small group trips and celebrations. We offer a highly exclusive, personal and innovative way to travel. We work in a number of extraordinary regions of the world –  Latin America + the Caribbean, Africa + the Indian Ocean, The Arctic + Scandinavia, Asia + the Middle East and Australasia – specialising in 67 destinations. Each one of our dedicated Destination Experts has extensive knowledge of the regions in which they specialise, and are continuously revisiting, trying and testing in order to offer our clients up-to-date and little-known insights into the regions they are so passionate about.


    POSITION: Head of Department | Latin America + the Caribbean

    We are looking for a capable, creative, and organised Head of Department to join the cazenove+loyd team. The candidate should be an enthusiastic individual with great energy who can take on and grow the division and fully realise its potential. If you are passionate about travel, with a professional and driven work ethic, and are up for a new and exciting challenge, then we would be interested in hearing from you.

    REPORTING TO: Managing Director

    REMUNERATION: Basic salary, pension, quarterly and annual performance commission, bonuses and annual travel grant

    DUTIES + REPONSIBILITIES

    • While the division has been established for some time, as a result of COVID-19, we have had to reduce its size to one team member, so this is an opportunity to rebuild the team back to full strength, managing what will ultimately be a team of four (including yourself), coordinating all resources and expertise within the team to best effect
    • Use the company systems and manage client bookings from enquiry and evaluation through to confirmation
    • Manage relationships with suppliers and ground agents to ensure best rates of commission and levels of service
    • Ensure all client quotes are attractive, include all relevant costs and achieve the targeted profit margin for every transaction
    • Manage the team to achieve personal and team revenue targets for the division
    • Manage your own sales revenue and profit margin targets
    • Assist marketing with creating rich content for possible itineraries that will be used to promote product on the website
    • Attend educational trips from time to time to locations that you and your team are selling and provide accurate information and possible marketing content from those trips for future promotion
    • Assist in providing social media content for the marketing division
    • Any other duties in keeping with the general nature of the post, to include helping around the office

    PERSON SPECIFICATION

    • The candidate will be an effective communicator in both written and spoken English
    • Be comfortable with numbers and have a keen eye for detail
    • Commitment to delivering high-quality service consistently to clients
    • Ability to undertake international travel occasionally and at short notice
    • Have an excellent telephone manner
    • Possess very good time management and organisational skills and be able to prioritise and delegate, as required
    • Work to tight deadlines set by the clients or the business
    • Have natural leadership ability and be a proactive solution-orientated forward thinker
    • Be commercially astute and understand the business objectives fully

    EXPERIENCE REQUIRED

    • The successful candidate will have at least five years’ experience in travel sales/working for a tour operator in a client-facing role
    • Have proficient knowledge of multiple destinations, as outlined above
    • Have managed a team for a period of at least two years
    • Have successfully managed a budget and targets
    • Some creative writing experience is preferable

    If you would like to register your interest in the role, please forward your CV to Carl Hobson at carl@cazloyd.com.